Frequently Asked Questions
QHow do I start a booking?
Open the locations page, choose a booking location, and then pick the locker size and duration you need.
QCan I change the time after booking?
If the order has not ended yet, you can extend it or place a new order depending on system support.
QWhat if I need a longer storage period?
You can start an extension from the orders page and complete the follow-up payment as prompted.
QHow are refunds handled after cancellation?
The system calculates the refundable amount based on order status and refund rules.
QWhat happens if payment fails?
If payment is not completed, the order remains pending payment and will expire or be cancelled according to the rules after timeout.
Need help?
If you run into issues while booking, paying, or managing orders, you can contact us through the following methods.
support@example.com
Phone
+86 400-000-0000